FAQs
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We can’t use more than one plumbing fixture at a time because the pressure is too low - What can be done? | |
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When you have this kind of a problem it is typically a problem with the water servicei or the piping inside the house. A common misconception is that the pressure is bad, however the pressure may be fine but it is more a problem with the volume of water coming out. A lot of homes built prior to 1975 had galvanizedii water service lines. A lot of the homes built prior to 1965 had galvanized piping throughout them. The problem with galvanized pipe is that it rusts over time and eventually the inside of the pipe fills with rust leaving only a fraction of the space that it once had. A lot of homes see a lot of benefit in replacing the water service line that will allow them to run multiple fixtures at a time without having an issue with the water volume dropping. If you are interested in having this done - give us a call we will be happy check your home and quote you a price! | |
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When I'm in the shower and a toilet is flushed, I am either scalded or frozen - Is there anything that you can do for this? | |
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There is nothing more frustrating than someone flushing the toilet while you are in the shower and nearly getting burned or iced in freezing water. That is why the government mandated the use of pressure-balanced valvesiii back in the early 90's. The easiest way to fix this in most homes is to replace the shower valve or install what is called a tempura valve. Depending on how the house is laid out, we normally would recommend replacing the shower valve to correct this problem. Normally we can do this without the need to have any tile work done. Give us a call and we can happily discuss your options with you. | |
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When we use our plumbing in the house, the downstairs bathroom or bathtub is filling with water, what is the problem? | |
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Sometimes a bathtub or toilet will fill with water on a lower level - unknown to you. Most people end up finding this is happening in their home by a smell or that something isn't draining well. This is a common issue for older homes typically. The problem is caused by something blocking the seweriv . We can clean it out with one of the tools in our arsenal of drain cleaning equipment, however, it is not usually a permanent fix. After the immediate issue is addressed, we will run a camera to identify the problem(s), make recommendations, and give an estimate. The most common issues we find in sewer lines are Root Intrusion and Pipe Separation. | |
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I have a high water bill this month and my usage hasn't changed nor do I have any leaks that I'm aware of in the house. Has the water department made a mistake? | |
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Most often this tends to be a leak on the water servicev line. In most cases it is more cost effective to install a new water service line then try to find the leak on the old one. If the line is copper, it might be worth the effort to find the leak, but mostly we recommend replacement. There are some simple tests that we can do to figure out if the water service line is leaking. Sometimes the water department will bill you based on a usage average. After they read your meter then the bill will reflect the difference between actual usage and the amount already billed. If you are unsure and need some help, give us a call and we will be happy to help you figure it out. | |
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I love my older toilets that use more water because you don't have to flush them twice like I've heard about the newer low consumption toilets Are there any good brands out there that flush really well? | |
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Most of the brands have gotten much better from the early days of the 1.6 GPFvi requirements. Our experience with all the different brands has kept us with Toto brand toilets. Toto has an excellent reputation worldwide and they are an industry leader in their designs. We keep some of their products in stock and we can order many other products at your request. | |
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My water heater is getting older and I have seen rebates and advertisements for tankless water heaters and Marathon electric water heaters. What is the best solution for conserving energy? | |
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Everyone's situation is different when it comes to making a choice on the different options for water heating. We are able to install the Marathon Electric water heaters, and Rinnai tankless gas water heaters. Since every situation is different, it is hard to say what is the best option. We will be happy to discuss the options with you - just give us a call. | |
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I hate wasting water when I have to run my shower so long to wait for the water to turn hot. Is there any easy way to correct this? | |
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A huge amount of water is wasted every day with people waiting to get hot water to their shower or faucets. The most popular solution is the Grundfos Comfort System. It can save up to 16,000 gallons of water per year, per household. It is a small pump and a special fitting(s) that we install in different places in your house to get hot water to the fixtures. Click here to see how it works! | |
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I have heard bad things about polybutylene pipe. How would I know if I have it in my house? | |
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Polyvii is common in homes built in the early 80's to the mid to late 90's. Primarily it was used for water serviceviii lines, however it was in some cases used for the piping inside the homes as well. To find out if you have it in the yard normally requires a hole to be dug at the county's water meter or at the front of the house where it enters. To determine if you have it inside, the easiest place to look is on the top of your water heater where the pipes connect. If it is a plastic pipe that looks gray or light blue then more than likely it was used throughout the house. If you are unsure and want a professional opinion please feel free to give us a call! | |
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With the watering bans, I can't regularly water my yard. Is there a way to save rainwater for my yard while following the bans? | |
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The watering bans have made us all get a little creative on how we do our watering. We have the ability to install a large underground tank and hook up your main downspouts to the tank to collect rainwater. We then hook up some pumping equipment and it is set up to use rainwater for watering. The other option some people have elected to use is have a natural well drilled and water that way. Both options can be a little costly sometimes. If you are interested in a rainwater system - give us a call! | |
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What is the typical lifespan of a water heater? | |
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We see a wide variety in ages for water heaters when they fail. Typically we see gas and electric water heaters last about 8 to 12 years on the professional brands, consumer brands tend to be a little bit shorter. Electric tend to last a little longer than the gas heaters. Gas Tankless heaters are supposed to last 20 to 25 years according to the manufacture. Another big difference between a professional brand and a consumer brand is the warranty. Consumer brand heaters have prorated warranties where as professional brands have full warranties. Give us a call if you want to discuss this any more! | |
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Are there any good treatments for my drains to keep them from clogging that are non-toxic? | |
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We never recommend pouring any chemical down the drain if the water is backing up. Calling Zurn Plumbing should be your first step. There are 2 good treatments that we believe are good and safe. The first is Bio-Clean, which is a enzyme that you mix with water that will eat away slowly at the "crud" in your drains. It is very safe and non-toxic and is intended to prevent future problems. The other product is Alpha-1 Super Citris. It is made from orange oil and has some very good "crud" cutting properties. It has a cleansing property to remove things that are growing or building up in the drain. These products together are a fantastic combination that will help your sink, tub, and shower drains working good. | |
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My water seems to have a smell and looks a little dirty sometimes. Is there any way to clean it up? | |
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We offer a variety of products to filter the water with. We use the industry leading brand Aqua Pure by Cuno - it is a 3M Company. Depending on if you are looking for a whole house treatment or just something to clean up the drinking water we can match the right product to your problem. We can even test the water to see what needs to be removed. | |
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I have a need to use hot water outside. How can that be done safely? | |
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There are some great options that are out now for having a hot and cold spigot outside. Moen makes a single handle hose bibb that uses both hot and cold water. If you are interested in this give us a call and we can get you set up. | |
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I am tired of getting those bothersome propane tanks refilled. Can we hook up natural gas directly to my grill? | |
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As licensed plumbing contractors, we are able to do anything with gas piping. We normally can get the grill converted and run a new pipe if needed. If you have gas service then it is not usually a big problem to hook up a grill. | |
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It seems like suddenly a couple of my faucets started dripping and the toilet runs. Is it a coincidence or is there something that can cause this? | |
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There are several factors that can cause this sort of a problem. Depending on the situation it usually has to do with the water pressure in the house. It can be caused by Thermal Expansionix or high water pressurex. Both conditions go hand in hand sometimes and typically these are not major repairs and they keep the rest of the plumbing in good working order by having them installed or checked. | |
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I live in Dekalb County and I’m getting ready to sell my house. What documentation do I need and what else do I need to have my plumbing meet new selling requirements? | |
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Dekalb County has passed some strict rules about the consumption of water by fixtures in the home. Faucets have to be restricted at the aerator to 2.2 GPMxi and Shower heads have to be restricted at 2.5 GPM. In most homes this is not an issue. The Toilets are going to be the main issue for most people. Every toilet in the house must have at least a 1.6 GPFxii. This is a problem for just about any house built prior to 1993. You will have to be in compliance with these rules in order for the home to sell. As licensed plumbing contractors we are able to make the appropriate corrections if needed and then you can use the plumbing contractor or home inspector according to the laws to write a letter stating that all your fixtures in the house are ok. | |
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Where do I find the water shut off for my house? | |
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The water shut off can be in a variety of places. To start with any home that pay for their own water and are not on a community plan can shut the water off at the water meter with a meter keyxiii . For homes with a basement or crawl space, the water line would normally come in the house on the front wall and go up to the ceiling. If you can find that there a hand valve close by that you can turn the water off with. For homes on slab, the shut off is most normally near the water heater in the house. If cannot be found there, then it sometimes can be inside the laundry room. Try to be aware of where the valve is because if you every have any emergency and need to get the water off you don't want to wait until then to try to find it. | |
iWater Service - The water line that runs through your yard from the meter to the house.
iiGalvanized - The type of material the piping is made of - Galvanized Steel.
iiiPressure Balanced Valve - A Mechanism that is built into most shower valves to balance water pressure to prevent temperature fluctuation.
ivSewer - The main drain line for a building that runs from the building to the county sewer main, which is normally in the street.
vWater Service - The water line that runs through your yard from the meter to the house.
viGPF - Gallon Per Flush.
viiPoly - Polybutylene pipe is a gray or light blue colored plastic pipe.
viiiWater Service - The water line that runs through your yard from the meter to the house.
ixThermal Expansion - Pressure that occurs from the water heater due to when water is heated it expands.
x High Water Pressure - High Water Pressure is a condition that occurs usually from a faulty Pressure Regulating Valve, or a lack of one.
xiGPM - Gallons Per Minute.
xiiGPF - Gallons Per Flush.
xiiiMeter key - A Meter key is a special tool that can be found at nearly any hardware or plumbing supply
